Welcome to Nexa Tech Repair! We aim to ensure that your shopping experience with us is pleasant and satisfactory. If you’re not completely satisfied with your purchase, our 30-Day Return Policy is here to help. Here’s how it works:
Eligibility for a Full Refund:
– The item must be returned in its original, new condition.
– Include all original packaging, accessories, a blank warranty card, UPC, and no claimed rebates with your return. We require the complete package.
– Return shipping must be fully insured and traceable at your expense.
Non-Returnable Items:
– Returns are not accepted after 30 days from the receipt of your shipment.
– Items marked as “Final Sale” or “Special Order” are not eligible for return or exchange.
– Used or installed items cannot be returned.
– Items with completed warranty cards, product registration, or filed rebates are ineligible for return.
How to Return a Product:
– Log in to My Account, find your recent orders, and submit a return request within 30 days of receiving the item.
– Once approved, ship the item to the designated warehouse, ensuring it is fully insured and tracked.
– Alternatively, email us at support@nexatechrepair.com to initiate a return.
Exchange Policy:
– You are responsible for return shipping costs if you request an exchange within the 30-day Return Policy.
– For more expensive exchanges, you will need to pay the price difference.
Delivery Policy:
– Delivery hours are from 8 am to 7 pm, Monday to Friday.
– Specific delivery dates and times cannot be guaranteed.
– An adult signature is required upon delivery.
– Inspect products thoroughly for damages upon delivery.
Order Cancellation Policy:
– No cancellation fees apply before shipping.
– After shipment, a return shipping fee of approximately $1.50 per pound will apply.
– “Special Order” or “Final Sale” items cannot be canceled under any circumstances.
Product Image and Specifications Policy:
– Product images are for illustrative purposes only; verify specifications and features with our sales associates or the manufacturer’s website for accuracy.
Freight Forwarding Policy:
– Nexa Tech Repair is not responsible for damage or loss once goods are accepted by you or a freight forwarder.
– Refuse delivery and notify your freight forwarder if goods arrive damaged.
– You and your freight forwarder are responsible for compliance with export and import regulations; Nexa Tech Repair is not involved in export documentation.
There are no refunds for services purchased from Nexa Tech Repair. Refund claims are not accepted under the following circumstances:
– If the service results do not match those described on the website or during discussions.
– If your device malfunctions after one day of service.
– If services are not utilized within the validity period.
– If your device has an issue not mentioned at the time of service.
For any questions, please contact us at support@nexatechrepair.com. Thank you for choosing Nexa Tech Repair, where your satisfaction is our top priority!
