CANCELLATION POLICY

Effective Date: February 17, 2026

This Cancellation Policy delineates the circumstances under which orders submitted through Nexa Tech Repair ("we," "us," or "our") may be canceled, modified, or declined. This policy is applicable to all purchases of printers, printer accessories, parts, consumables, and related hardware (collectively, the "Products") that are made through our company's website.

You acknowledge that you have read, understood, and agree to the terms outlined in this policy, as well as our Terms and Conditions, Shipping Policy, and Return & Refund Policy, by placing an order.

1. OVERVIEW OF ORDER CANCELLATION

We acknowledge that customers may occasionally need to rescind an order as a result of changes in circumstances. However, cancellation requests are subject to stringent conditions and may not always be feasible due to the fact that orders are processed promptly to ensure timely delivery.

Placing a cancellation request does not ensure that the order will be withdrawn. The order status at the time of the request is the basis for the review of all requests.

2. CANCELLATION BEFORE SHIPMENT

Orders are only eligible for cancellation if the request is received prior to the order entering fulfillment processing or being transmitted to the shipping carrier.

Customers are required to submit a cancellation request by:

• Please reach out to us as soon as possible following the completion of your order.
• Please furnish the order number and pertinent contact information.
• Submit the request through channels that have been authorized for communication.

We will make a reasonable effort to cancel the order if it has not yet been processed, packaged, or prepared for shipment. Nevertheless, approval is not guaranteed if processing activities have already commenced.

3. ACTUALLY PROCESSED OR SENT ORDERS

It may be impossible to cancel an order once it has reached any of the subsequent stages:

• Entered the fulfillment processing phase
• Picked up or packaged in the warehouse
• Prepared for shipment
• Transported by USPS, UPS, etc.
• A tracing number has been assigned.
• Denoted as "shipped"

In such instances, the order must be processed in accordance with our Return & Refund Policy following delivery.

Once the shipment has been completed, shipping charges, handling fees, insurance costs, and expedited delivery fees are typically non-refundable.

4. HIGH-VALUE & FRAUD SCREENING ORDERS

To safeguard customers and prevent fraudulent transactions, Nexa Tech Repair reserves the right to delay, hold, cancel, or request additional verification for orders that exhibit elevated risk factors, such as but not limited to.

• Expensive acquisitions
• Multi-item or bulk orders
• Inconsistent billing and transportation information
• Customer information that is incomplete or dubious
• Unusual purchase patterns
• All purchases that have been detected by anti-fraud software

Prior to processing such orders, we may necessitate identity verification, payment confirmation, or additional documentation. At our discretion, orders that are unable to be satisfactorily verified may be canceled.

5. REJECTED DELIVERIES

Typically, the carrier will return the package to us if the customer refuses delivery or fails to take receipt.

In such instances:

• Any applicable refund may be reduced by the cost of return shipping.
• The original shipping fees are non-refundable.
• Where permitted by law, additional handling or restocking fees may be imposed.

It is recommended that customers thoroughly examine the details of their orders prior to shipment in order to prevent any unnecessary charges.

6. REVERSALS AND CHARGEBACKS OF PAYMENTS

Before initiating a payment dispute or chargeback through their financial institution, customers are strongly advised to contact Nexa Tech Repair directly to address any issues related to orders or invoicing.

Chargebacks that are fraudulent, abusive, or improper may be reported to the payment provider and contested. As part of the dispute resolution process, it is permissible to submit supporting documentation, such as order records, delivery confirmations, and communication histories. Future purchases may be restricted as a consequence of repeated or unjustified chargebacks.

7. ERRORS IN INVENTORY AND PRICING

In the event of circumstances beyond our control, including but not limited to: Nexa Tech Repair reserves the right to cancel any order, in whole or in part.

• Stock unavailability or inventory shortages
• Errors or miscalculations in pricing
• Inaccurate product listings or descriptions
• Errors related to technology or
• Supply chain disruptions by manufacturers

A full refund will be issued to the original payment method if an order is canceled for any of these reasons after payment has been processed. Customers will be promptly notified.

8. TIMELINE FOR REFUNDS FOR APPROVED CANCELLATIONS

A refund will be issued to the original payment method used at checkout if a cancellation request is approved before shipment.

The time required for refund processing may differ based on the payment provider, financial institution, and mode of payment. Refunds may take five (5) to ten (10) business days or more to appear on the customer's account. Delays caused by banks, card networks, or payment processors are not the responsibility of Nexa Tech Repair.

9. CHANGES TO POLICIES

Nexa Tech Repair retains the right to amend, revise, or update this Cancellation Policy at any time to accommodate changes in business demands, legal requirements, or operational practices.

The effective date will be revised, and the updated versions will be posted on this page. The updated policy is accepted by continuing to use our Services following the implementation of such changes.

10. CONTACT INFORMATION

For inquiries or cancellation requests concerning this policy, please reach out to:

Nexa Tech Repair
Address: 9169 W State St #1620,
Garden City, ID 83714
Email: info@nexatechrepair.com