Effective Date: February 17, 2026
The terms and conditions of this Shipping Policy govern the processing, shipment, delivery, and management of orders placed through Nexa Tech Repair ("we," "us," or "our"). This policy is applicable to all purchases of printers, printer accessories, consumables, parts, and related hardware (collectively, the "Products") that are made through our company's website.
You acknowledge that you have read, understood, and agree to the Shipping Policy, as well as our Terms and Conditions and Return and Refund Policy, by placing an order with us.
At present, we only deliver to addresses located within the United States, unless otherwise indicated on the website. Please be advised that orders submitted with shipping addresses that are not within our supported delivery regions may be declined or terminated at our discretion.
We reserve the right to limit delivery to specific locations for legal, logistical, security, or operational reasons, including but not limited to remote areas, territories, or locations served by limited carrier access.
After successful authorization and verification of payment, orders are processed. Standard processing typically takes one to two business days, excluding weekends, public holidays, and non-business days.
The term "processing time" covers the time necessary to verify the order, prepare the Products, package the shipment, and transport it to the desired carrier. Transit time is not included in the processing time.
Processing times may be prolonged during promotional events, peak purchasing periods, supply constraints, or unforeseen operational circumstances. Customers will be informed of substantial delays whenever feasible.
We reserve the right to delay processing if further verification is necessary to prevent fraud or to corroborate order details.
We select reputable third-party carriers to dispatch orders at our discretion. During the checkout process, the customer will be presented with the available shipping options, delivery velocities, and associated costs.
The carrier is responsible for transportation and delivery once an order has been transferred to them. Nexa Tech Repair is unable to guarantee specific delivery dates or times as it does not have control over carrier operations.
The delivery schedule may be subject to change based on the selected shipping method, the destination, and external factors that are beyond our control.
If applicable, shipping charges are determined by the following:
Dimensions and weight of the product
Destination of shipment
The delivery schedule that has been chosen
Special operating requirements
Carrier surcharges
Prior to the confirmation of the order, all applicable shipping fees will be displayed. Expedited shipping, deliveries to remote locations, or oversized products may incur additional fees.
The estimated delivery timeframes that are provided during the checkout process or in order confirmations are only estimates and cannot be guaranteed. Factors such as, but not limited to, may influence the actual delivery.
Delays experienced by carriers
Weather circumstances
Disruptions in transportation
Significant volumes of shipping
Constraints regarding local delivery
Procedures for security or surveillance
Nexa Tech Repair shall not be held responsible for any delays that are the result of circumstances that are beyond our reasonable control.
After your order has been processed, packaged, and transmitted to the shipping carrier, tracking information will be provided as soon as it becomes available. Typically, a tracking number will be generated and communicated to you via email, account notification, or other available communication channels once the carrier accepts the shipment.
It is the responsibility of the customer to monitor the progress of their shipment using the carrier's official tracing system. The carrier provides tracking updates directly, which may include status changes such as shipment acceptance, transit milestones, delays, delivery attempts, or delivery confirmation.
Please be advised that the carrier is responsible for the management of tracking information, which may not always accurately reflect the real-time status or the precise delivery conditions. Operational factors within the carrier's network may result in temporary voids in updates, delayed scans, or inaccurate estimated delivery dates.
Nexa Tech Repair is not liable for carrier reporting errors, delays in updates, or discrepancies in tracing data. Customers should notify us so that we may provide assistance as needed in the event that tracking indicates a delivery issue or protracted delay. Additionally, they should contact the carrier directly for the most up-to-date information.
In order to guarantee the secure transfer of the package to the intended recipient, certain shipments, notably high-value items like printers, multifunction devices, or bulk equipment, may necessitate a signature upon delivery.
If the initial endeavor is unsuccessful, the shipping carrier may make additional delivery attempts. The parcel may be held at a local carrier facility for a limited period or returned to the sender if delivery cannot be completed after repeated attempts.
Customers are accountable for guaranteeing that the delivery address is secure and accessible, and that an authorized individual is present to receive the shipment. Delays, storage fees, additional delivery charges, or the return of the parcel may occur if the package is not accepted for delivery.
Customers should furnish any special delivery instructions (e.g., alternate contact details, business hours, or access codes) at the time of order dispatch.
The customer assumes the risk of loss, damage, or theft of the Products upon delivery to the carrier or the designated delivery address, as permitted by applicable law. The carrier is responsible for the cargo during transit from that point on.
Nexa Tech Repair is not liable for any loss, theft, or damage that occurs after the carrier has taken possession of the delivery, except as mandated by law. This encompasses incidents that arise from carrier negligence, weather events, transportation disruptions, or unauthorized access during transit.
Customers are advised to promptly examine the shipment for any indications of tampering, damage, or missing items upon its arrival. Within the designated timeframe, any concerns should be reported in accordance with our Return and Refund Policy. It may be necessary to retain the original packaging materials to process the claim.
At the time of purchase, customers are solely responsible for providing shipping information that is accurate, complete, and deliverable. Included in this are the appropriate recipient name, street address, apartment or suite number, city, state, postal code, and contact information.
Nexa Tech Repair is not responsible for any delays, unsuccessful deliveries, misdirected shipments, or additional costs that may arise as a result of the customer providing inaccurate, incomplete, or outdated address information.
It may not be practicable to modify the shipping address after an order has been processed or dispatched, as a result of carrier restrictions and security protocols. Additional fees or delays may be imposed if address modifications are permissible.
In accordance with our policies, orders that are returned due to address errors may be subject to return shipping charges, reprocessing fees, or cancellation.
The cargo may be returned to us by the carrier if it is unable to be delivered due to an incorrect address, failed delivery attempts, restricted access, refusal by the recipient, or inability to obtain a signature when required.
Including administrative costs, return shipping charges, storage fees, and any subsequent redelivery expenses, customers may be held accountable for all costs associated with the failed delivery.
The refunded amount may be reduced by these non-recoverable costs if a refund is issued for an undeliverable or refused shipment. In general, expedited delivery fees and shipping charges are non-refundable.
In the event that tracking information indicates that a shipment has been delivered but the package is unable to be located, customers should promptly contact the shipping carrier to begin a trace or investigation. The parcel may be located with the help of GPS delivery confirmation or photographic proof of delivery, which are maintained by numerous carriers.
Nexa Tech Repair may offer reasonable support with carrier claims when necessary; however, we are not liable for packages that are lost or stolen after they have been confirmed delivered to the address supplied during the checkout process.
In order to mitigate the risk of theft, customers are strongly advised to select secure delivery locations, utilize signature-required options when feasible, or coordinate for delivery to a staffed address.
Customers are advised to conduct a thorough inspection of the container before accepting delivery if the shipment is visibly damaged, wherever feasible. Customers should retain all materials, including cartons, protective packaging, and shipping labels, and document the condition of the packaging and contents if damage is apparent.
Damage notification must be promptly submitted in accordance with our Return and Refund Policy. In order to file a claim with the carrier or manufacturer, photographic evidence of the damage, packaging condition, and product serial numbers may be necessary.
Our capacity to provide remedies may be restricted if harm is not reported within the designated timeframe.
Orders that include multiple products may be fulfilled from various warehouses or locations, resulting in the arrival of separate shipments. This may be the result of product availability, packaging constraints, or logistical considerations.
Customers will typically receive distinct tracking information for each shipment. Split shipments will not incur additional shipping fees unless they are explicitly stated at the time of purchasing. The delivery periods for each component of the order may differ.
Shipping limitations may apply to specific products due to their size, weight, hazardous material classifications, carrier policies, or legal and regulatory guidelines. Consequently, specific products may not be eligible for certain shipping methods or destinations.
Orders that are unable to be shipped safely or legally to the address supplied may be declined or canceled by Nexa Tech Repair. Customers will be informed of any restrictions that may impact their order.
We retain the right to amend, revise, or update this Shipping Policy at any time to accommodate changes in operational practices, carrier agreements, legal requirements, or business requirements.
The effective date will be revised, and the updated versions will be posted on this page. The updated policy is accepted by continuing to use our Services after the changes become effective.
The laws of the State of Georgia, United States, shall regulate and interpret this Shipping Policy, without regard to conflict-of-law principles. The courts of the State of Georgia shall resolve any disputes that arise from or relate to this policy, unless otherwise mandated by applicable law.
For inquiries, assistance, or clarification concerning this policy that pertains to shipping, please reach out to:
Nexa Tech Repair
9169 W State St #1620,
Garden City, ID 83714
Email: info@nexatechrepair.com
